Retail Sales Associate: Customer-First & Flexible Hours

Citi Trends; Atmore (AL); On-site; USD 25,000 - 34,000; Full time

Job summary

The Citi Trends Sales Associate is responsible for delivering excellent customer service and applying knowledge of the merchandise to achieve customer satisfaction. This role requires a proactive, vigilant attitude, integrity, and effective communication in a dynamic retail setting, contributing to a positive work culture and supporting change across store operations.

The Sales Associate will perform tasks such as processing transactions, assisting with price changes and markdowns, maintaining a

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, fitting room policies, timely ringing of transactions, and inviting return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current policies.
• Performs other duties as may be assigned.

Skills

Customer service

Communication

Flexibility

Education

High school diploma or equivalent

Job description

The Citi Trends Sales Associate is responsible for delivering excellent customer service and applying knowledge of the merchandise to achieve customer satisfaction. This role requires a proactive, vigilant attitude, integrity, and effective communication in a dynamic retail setting, contributing to a positive work culture and supporting change across store operations.

The Sales Associate will perform tasks such as processing transactions, assisting with price changes and markdowns, maintaining a