Retail Sales Associate — Customer Experience & Style (Merch Discount)

EXPRESS; Philadelphia (Philadelphia County); On-site; USD 26,000 - 36,000; Part time

Benefits offered by this job

Medical coverage

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Associate to join our Express store at Franklin Mall. You will provide a great in-store shopping experience, assist with stocking, cleaning, folding merchandise, and help customers with product questions.

You will maintain a clean, organized floor, follow store policies, drive credit and loyalty programs, and process transactions quickly. Availability includes nights and weekends; prior retail experience is preferred, and comfort with iPad/register

Qualifications

• Retail experience preferred.
• Customer service oriented.
• Availability including nights, weekends and non‑business hours.
• Proficient with technology (iPad, registers).

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service skills

Verbal & written communication

Teamwork

Retail experience

Tech-savviness (iPad, registers)

Education

High School or Equivalent

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Associate to join our Express store at Franklin Mall. You will provide a great in-store shopping experience, assist with stocking, cleaning, folding merchandise, and help customers with product questions.

You will maintain a clean, organized floor, follow store policies, drive credit and loyalty programs, and process transactions quickly. Availability includes nights and weekends; prior retail experience is preferred, and comfort with iPad/register