Retail Sales Associate – Modern Style & Customer Experience

EXPRESS; Strongsville (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX Retail, LLC operates Express and Bonobos brands with a wide store network in the United States. Express Retail is seeking a Retail Sales Associate at South Park Mall to deliver a great in-store experience, support with stocking, cleaning and merchandising, and to drive customer programs.

The role requires high school or equivalent, 0–2 years of experience, comfort with iPad/ registers, and availability including nights and weekends.

Qualifications

• Education: High School or Equivalent
• 0-2 years of relevant job experience – minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures for safety of associates and customers.
• Assist with product launch changes according to SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce wait times.
• Resolve customer service issues and communicate resolutions to Store Management.
• Drive credit and loyalty programs by explaining benefits and encouraging participation.
• Other essential functions as directed by supervisor.

Skills

Customer service

Communication

Teamwork

Tech savvy

Education

High School or equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC operates Express and Bonobos brands with a wide store network in the United States. Express Retail is seeking a Retail Sales Associate at South Park Mall to deliver a great in-store experience, support with stocking, cleaning and merchandising, and to drive customer programs.

The role requires high school or equivalent, 0–2 years of experience, comfort with iPad/ registers, and availability including nights and weekends.