Retail Sales Associate: Customer Experience Pro

The TJX Companies, Inc.; Trexlertown (PA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) contributions for associates

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

Job summary

The TJX Companies, Inc. — Marshalls in Trexlertown, PA is hiring for a position focused on delivering a high-quality customer experience and maintaining a clean, organized store environment.

You may work in multiple store areas to support the business and uphold standards for operations, merchandise, and loss prevention. We seek individuals with strong customer service, communication, and organizational skills who can multitask and adapt to changes.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Organization

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

The TJX Companies, Inc. — Marshalls in Trexlertown, PA is hiring for a position focused on delivering a high-quality customer experience and maintaining a clean, organized store environment.

You may work in multiple store areas to support the business and uphold standards for operations, merchandise, and loss prevention. We seek individuals with strong customer service, communication, and organizational skills who can multitask and adapt to changes.