Retail Sales Associate — Customer Experience Champion

The TJX Companies, Inc.; Northborough (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discounts

401(k) match

Health insurance

Job summary

The TJX Companies is seeking a store associate in Northborough, MA to deliver a high quality, friendly customer experience. You will help keep the store clean, organized, and stocked while engaging customers and supporting loss-prevention standards.

You will work in a fast-paced environment, cross-train in multiple areas, and contribute to a positive store culture. Competitive hourly pay and benefits are provided, with opportunities for growth within TJX family stores.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Flexibility

Teamwork

Retail experience

Job description

The TJX Companies is seeking a store associate in Northborough, MA to deliver a high quality, friendly customer experience. You will help keep the store clean, organized, and stocked while engaging customers and supporting loss-prevention standards.

You will work in a fast-paced environment, cross-train in multiple areas, and contribute to a positive store culture. Competitive hourly pay and benefits are provided, with opportunities for growth within TJX family stores.