Retail Sales Associate: Customer Experience Champion

The TJX Companies, Inc.; Monticello (KY); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Associate discount

401(k) associate contributions

Health benefits

Job summary

The TJX Companies, Inc. in Monticello, KY, is seeking a store associate to deliver a highly satisfying customer experience, uphold loss prevention and merchandising standards, and support daily operations.

You may be cross-trained to work in multiple areas to assist the business needs. The role emphasizes strong communication, organizational skills, and the ability to adapt to changing directions while handling merchandise, sales transactions, and customer inquiries.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Detail oriented

Multi-tasking

Flexible schedule

Job description

The TJX Companies, Inc. in Monticello, KY, is seeking a store associate to deliver a highly satisfying customer experience, uphold loss prevention and merchandising standards, and support daily operations.

You may be cross-trained to work in multiple areas to assist the business needs. The role emphasizes strong communication, organizational skills, and the ability to adapt to changing directions while handling merchandise, sales transactions, and customer inquiries.