Retail Sales Associate - Customer Experience Champion

The TJX Companies, Inc.; Madison (WI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Paid holidays

Job summary

The TJX Companies, Inc. in Madison, WI, is seeking a store associate to deliver a highly satisfied customer experience, engage with customers, and maintain a clean, organized store environment.

You may be cross-trained to support multiple areas and assist with merchandising and loss prevention programs. Responsibilities include accurately ringing purchases, promoting credit and loyalty programs, and upholding safety and store policies.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Flexibility

Attention to detail

Job description

The TJX Companies, Inc. in Madison, WI, is seeking a store associate to deliver a highly satisfied customer experience, engage with customers, and maintain a clean, organized store environment.

You may be cross-trained to support multiple areas and assist with merchandising and loss prevention programs. Responsibilities include accurately ringing purchases, promoting credit and loyalty programs, and upholding safety and store policies.