Retail Sales Associate - Create Joy for Customers

Daiso USA; San Jose (CA); On-site; USD 33,000 - 42,000; Full time

Job summary

Daiso USA in San Jose, CA is seeking a Store Sales Associate to deliver outstanding customer service, greet customers, answer questions, and recommend products. You’ll help identify needs, upsell appropriate items, and contribute to a welcoming shopping experience.

As a partner in store operations, you will maintain merchandise displays, process transactions at the register, and support inventory and back-room organization.

Qualifications

• Excellent communication skills and ability to build positive relationships with customers and team members.
• Customer-focused mindset with a positive attitude and desire to resolve issues promptly.
• Ability to perform in a fast-paced environment and manage multiple priorities.

Responsibilities

• Greet and direct customers in a friendly and professional manner.
• Answer customer questions about products, promotions, discounts, and special offers.
• Identify customer needs and recommend products or solutions to support the shopping experience.
• Upsell through appropriate product recommendations and maintain awareness of new products and promotions.
• Promptly resolve customer concerns when able and elevate complaints or sensitive issues to store leadership when necessary.
• Organize merchandise on shelves and restock merchandise when low or empty.
• Assist with back stockroom organization and set up of merchandise displays on the sales floor.
• Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
• Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
• Perform routine inventory counts and support inventory management activities as directed.
• Operate the cash register and accurately process cash, check, credit card payments
• Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
• Follow company policies, procedures, safety expectations, and loss prevention practices.
• Carry out other duties as assigned based on business needs.
• Maintain awareness of loss prevention practices and immediately report suspicious activity, safety concerns, inventory discrepancies, or policy violations to store leadership.

Skills

Communication

Customer service

Sales

Upselling

Cash handling

POS systems

Merchandise presentation

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Job description

Daiso USA in San Jose, CA is seeking a Store Sales Associate to deliver outstanding customer service, greet customers, answer questions, and recommend products. You’ll help identify needs, upsell appropriate items, and contribute to a welcoming shopping experience.

As a partner in store operations, you will maintain merchandise displays, process transactions at the register, and support inventory and back-room organization.