Retail Sales Associate - Gateway Plaza - MA

Gap Inc.; Everett (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Brand Associate who will play a vital role in bringing the brand to life. In this dynamic position, you will engage with customers, providing exceptional service and promoting loyalty through education about programs. You will thrive in a fast-paced retail environment, collaborating with your team to deliver a best-in-class customer experience. If you are a problem solver who enjoys continuous improvement and is open to feedback, this opportunity is perfect for you to grow and make a difference in a vibrant workplace.

Qualifications

• Strong customer service skills and ability to engage with customers.
• Effective communication skills to interact with team and customers.

Responsibilities

• Provide excellent customer service to enhance brand loyalty.
• Support sales floor and operational processes effectively.

Skills

Customer Service

Communication

Problem Solving

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.