Retail Sales Associate - South Meadow Square

Gap Inc; New York (NY); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Gap Inc. in New York, NY is seeking a Brand Associate to bring our brand to life for customers through outstanding service and product knowledge.

You’ll educate, inform and inspire wardrobe choices, delivering an omni‑channel experience that drives loyalty and reinforces the Gap brand. You’ll collaborate with leadership to meet store goals, support sales floor operations, maintain a neat work area, handle customer interactions with professionalism, and contribute to a positive, fast‑paced retail

Qualifications

• Strong communication and interpersonal skills for effective customer interactions.
• Ability to learn product knowledge and explain it to customers.
• Flexibility to work a varied schedule, including weekends and holidays.

Responsibilities

• Provide excellent customer service to drive sales and brand loyalty.
• Educate customers about loyalty programs and benefits.
• Engage customers to drive sales using suggestive selling and product knowledge.
• Enhance customer experience using omnichannel offerings (in-store, online, mobile).
• Be accountable to personal goals and contribute to store targets and results.
• Support sales floor, fitting rooms, cash wrap, and back‑of‑house tasks as needed.
• Maintain a neat, clean, and organized work center.
• Handle customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in‑class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.