Retail Sales Associate - Boston Seaport

Brobston Group LLC; Boston (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Brobston Group LLC in Boston's Seaport district is seeking an enthusiastic eyewear sales associate to deliver exceptional customer service, leverage in-depth product knowledge, and drive sales across in-store and omnichannel experiences.

You will assist with minor adjustments and repairs, maintain a polished, organized sales floor, and build lasting client relationships through personalized follow-up. Flexibility for evenings, weekends and holidays is required.

Qualifications

• Demonstrated ability to deliver outstanding customer service in a fast-paced retail setting.
• Strong communication and interpersonal skills to build client relationships.
• Proven ability to achieve sales targets and exceed customer expectations.

Responsibilities

• Deliver outstanding customer service and ensure a memorable shopping experience for all clients.
• Maintain up-to-date product knowledge and attend trainings and workshops as required.
• Demonstrate knowledge of brand offerings, warranties and optical add-on features.
• Build and maintain client relationships through in-store service and follow-up communication.
• Meet and exceed daily, weekly and monthly sales targets through upselling and cross-selling.
• Assist with minor eyewear adjustments and repairs and maintain a clean, organized sales floor and back-of-house.
• Provide omnichannel support to ensure a seamless experience across online and in-store platforms.
• Adhere to brand policies and perform other duties as assigned by management.

Skills

Customer service

Communication

Interpersonal skills

Team player

Problem-solving

Multitasking

Punctuality

Sales targeting

Education

High school diploma or equivalent

Tools

POS system

Job description

Summary

Provide exceptional customer service, build and maintain client relationships, and achieve sales targets at the Boston Seaport location. Use in-depth product knowledge of eyewear, warranties and optical add-on features to deliver personalized recommendations. Support a seamless omnichannel customer experience and assist with minor adjustments and repairs.

Responsibilities

• Deliver outstanding customer service and ensure a memorable shopping experience for all clients.
• Maintain up-to-date product knowledge and attend trainings and workshops as required.
• Demonstrate knowledge of brand offerings, warranties and optical add-on features.
• Build and maintain client relationships through in-store service and follow-up communication.
• Meet and exceed daily, weekly and monthly sales targets through upselling and cross-selling.
• Assist with minor eyewear adjustments and repairs and maintain a clean, organized sales floor and back-of-house.
• Provide omnichannel support to ensure a seamless experience across online and in-store platforms.
• Adhere to brand policies and perform other duties as assigned by management.

Requirements

• High school diploma or equivalent.
• 2+ years of retail sales experience, preferably in eyewear or luxury retail.
• Excellent communication and interpersonal skills with the ability to build client relationships.
• Reliable and punctual with the ability to work flexible hours, including evenings, weekends and holidays.
• Strong organizational skills, attention to detail and ability to multitask in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• Team-player who is adaptable, supportive and open to feedback; strong problem-solving and analytical skills.
• Ability to stand for extended periods and lift up to 25 pounds; experience operating a POS system and luxury sales experience preferred.