Retail Sales Associate

Luxottica; San Diego (CA); On-site; USD 24,796 - 35,817; Full time

Job summary

Luxottica in San Diego seeks a Retail Sales Associate to deliver exceptional customer service and expert product knowledge in luxury eyewear. You will build relationships, upsell and cross-sell, and ensure a memorable shopping experience both in-store and online.

The role requires 2+ years in retail, strong communication, reliability, and flexibility to work evenings, weekends, and holidays. You’ll maintain a pristine store environment and be a natural problem-solver aware of brand policies.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in eyewear and/or luxury retail.
• Excellent communication and interpersonal skills; ability to build client relationships.
• Must be punctual and reliable; flexible hours including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail; ability to multi‑task in a fast‑paced environment.
• Proven ability to meet and exceed sales targets; team player open to feedback.

Responsibilities

• Provide outstanding customer service and build client relationships.
• Stay up-to-date on industry trends and product knowledge.
• Demonstrate in-depth knowledge of Brand, warranties, and add-on features.
• Maintain relationships with clients via in-store and follow-up communication.
• Meet and exceed daily, weekly and monthly sales targets through upselling and cross-selling.
• Assist with minor adjustments and repairs.
• Keep store clean, organized, and visually appealing on sales floor and back of house.
• Provide omnichannel support for a seamless customer experience.

Skills

Customer service

Sales targets

Communication

Teamwork

Multitasking

Problem solving

Flexibility

Attention to detail

Adaptability

Education

High school diploma

Tools

POS system

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross‑selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

BASIC QUALIFICATIONS

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi‑task in a fast‑paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team‑player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem‑solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

PREFERRED QUALIFICATIONS

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Pay Range:17.55 -26.32

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.