Retail Sales Associate - Bilingual Spanish

T-Mobile; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

T-Mobile in Durham, NC is seeking a Retail Sales Associate who is bilingual in Spanish to help customers find the right devices and plans.

You will demonstrate products, resolve issues, and contribute to a world-class customer experience in a fast-paced store environment. Previous retail or sales experience is a plus, and you enjoy helping people stay connected.

Join a team that values energy, integrity and collaboration while you grow in a dynamic wireless retailer.

Qualifications

• 6 months of customer service and/or sales experience; retail environment preferred.

Responsibilities

• Assist customers in-store by identifying needs and demonstrating devices and plans.
• Provide hands-on product demonstrations and explain features clearly.
• Resolve issues and ensure a seamless, positive shopping experience.
• Collaborate with teammates to identify and hand off leads.

Skills

Bilingual Spanish

Customer service

Retail sales

Communication skills

Team collaboration

Job description

Retail Sales Associate - Bilingual Spanish

Job Category

Retail

Overview

Description

What you'll do in your role.
Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment

The experience you'll bring.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience, Retail environment preferred.