Mobile Associate, Bilingual |Spanish - Retail Sales

T-Mobile; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

T-Mobile in New York, NY seeks a Mobile Associate to join a Retail Team of Experts and bring the brand to life. You will build energy around products, educate customers, and complete training to progress toward Mobile Expert.

Requirements include a High School Diploma/GED, 6 months' customer service or sales experience, and fluency in English and Spanish. Expect a fast-paced, team-based environment with a focus on customer experience.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience preferred.
• Fluent in English; Spanish proficiency is required.

Responsibilities

• Assist customers and provide a world-class experience and loyalty.
• Demonstrate and educate customers on devices and services in-store.
• Identify and hand off small business leads; collaborate with team to resolve issues.

Skills

Customer advocacy

Fast-paced selling

Team collaboration

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're unstoppable for our employees!

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.

They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities:

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment
• Education:
• High School Diploma/GED (Required)
• Work Experience:
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
• Knowledge, Skills and Abilities:
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• Must be fluent in English and Spanish (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:

• Travel Required (Yes/No):No

DOT Regulated: