Retail Sales Associate – Apparel & Customer Experience

Express; Lancaster (Lancaster County); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Sick leave

Express merchandise discount

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Associate for our Park City store. You will maintain a welcoming sales floor, assist customers, and process transactions with accuracy while upholding company policies and SOPs.

The role emphasizes delivering a great customer experience, supporting product launches, and driving loyalty programs. Availability to work nights, weekends, and non-business hours is required.

Qualifications

• Retail experience is preferred.
• Strong customer service skills.
• Excellent verbal and written communication with customers and colleagues.
• Ability to work well in a team and follow SOPs.

Responsibilities

• Maintain a clean, organized sales floor, checkout, fitting room, and stock room.
• Follow store policies to ensure safety of staff and customers.
• Assist with product launches and changes per SOP.
• Provide a great customer experience and deliver on the customer experience model.
• Process transactions quickly and accurately to minimize wait times.
• Resolve customer issues and escalate when needed to Store Management.
• Promote credit and loyalty programs and explain benefits to customers.
• Other duties as directed by the supervisor.

Skills

Retail experience

Customer service

Verbal communication

Written communication

Teamwork

Education

High School or equivalent

Tools

iPad

Cash register

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Associate for our Park City store. You will maintain a welcoming sales floor, assist customers, and process transactions with accuracy while upholding company policies and SOPs.

The role emphasizes delivering a great customer experience, supporting product launches, and driving loyalty programs. Availability to work nights, weekends, and non-business hours is required.