Retail Sales Associate - 4408

FirstCash, Inc.; Durham (NC); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

Other voluntary benefits

Earned Wage Access

Commission-based earnings

Paid vacation

Tuition reimbursement

401(k) program

Employee discounts

Pet insurance

Job summary

FirstCash, Inc. is seeking entry-level, full-time Retail Sales Associate for our pawn store locations. The role includes greeting customers, processing sales and loans, and maintaining clean shelves.

Earn hourly pay plus commission tied to performance, with benefits and growth opportunities. The position supports multiple locations nationwide and offers a clear path to advancement. Base hourly range is $15.00–$19.00 with potential extra earnings from commissions; standard hours typically run 9

Qualifications

• High school diploma or GED required.
• Must be able to lift up to 50 pounds and work standing for long periods.
• Ability to work on weekends and holidays as needed.
• Strong desire to serve customers and be team oriented.
• Cash handling experience preferred.

Responsibilities

• Greet and engage customers to recommend financial solutions.
• Perform sales and loan transactions following company policies.
• Maintain clean, stocked sales floor and visible merchandise displays.
• Process transactions accurately and handle cash and negotiables securely.
• Answer incoming calls and provide excellent customer service.
• Explain pawn and buy transaction legal aspects to customers.
• Communicate effectively with coworkers and managers.
• Collaborate with team to create a positive customer experience.
• Complete assigned training and maintain product knowledge.
• Support multiple store locations as needed.

Job description

We are currently looking for the right Full‑Time Retail Sales Associate to join our team!

$15.00 to $19.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $1.00 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees have access to withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one year of active employment and two weeks (80 hours) of vacation on each anniversary date thereafter (if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five years.
• Sick/Personal: Eligible employees are granted 8 hours after six months of employment to be used before their first anniversary and granted 16 hours each anniversary thereafter (years 2‑5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (allowing up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.

The Full‑Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity! The successful Pawnbroker's / Retail Sales Associate's actual pay will be based on various factors, such as: work location, qualifications, and experience.

Responsibilities

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law), including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2‑8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process.

Legal and Additional Information

Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. If you are offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. Payrates will not be below any applicable local minimum wage requirements. Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply. FirstCash 401(k) program is available to all employees 21 years of age (or older). Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled.

Equal Employment Opportunity

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.