Retail Sales Associate

The New Wheel; San Francisco (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health benefits

Employee discounts

Paid time off

Job summary

The New Wheel is seeking an experienced Retail Sales Associate to help customers discover their needs and select the best cycling products and services for an exceptional ride. You will thrive in a welcoming, fast-paced environment and bring a passion for cycling to every interaction.

In this role you will greet customers, explain bike features, assist with fittings and accessories, process transactions, stock merchandise, and maintain an organized shop floor.

Qualifications

• Outgoing and personable disposition.
• Interest in working in a team environment with focus on sales and service.
• Strong attention to detail.
• Ability to maintain positive relations with customers and colleagues.
• Willingness to learn and develop skills.
• Flexible schedule including evenings and weekends.

Responsibilities

• Interact with customers and provide exceptional service; educate on bicycles, accessories, and cycling products.
• Assist in daily store operations: restocking, cleaning, organizing, merchandising.
• Provide one-of-a-kind customer service through direct and detailed interaction with customers.
• Greet customers and use the sales process to determine needs and appropriate products.
• Explain features and operation of merchandise; process transactions and manage cash.

Skills

Customer service

Retail sales

Team player

Bike knowledge

Tools

POS system

Inventory management

Job description

About This Role

Hiring an experienced Retail Sales Associate. You will help every customer by discovering their needs and finding the products and services that gives them the best cycling experience possible. You will have a focus on exceeding customer expectations and sales goals, all in a fun, welcoming, and fast paced environment. A passion for cycling, knowledge of bicycles, and a proactive and positive attitude are qualities at the top of our list. No direct experience required: we will train you.

About This Role

Hiring an experienced Retail Sales Associate. You will help every customer by discovering their needs and finding the products and services that gives them the best cycling experience possible. You will have a focus on exceeding customer expectations and sales goals, all in a fun, welcoming, and fast paced environment. A passion for cycling, knowledge of bicycles, and a proactive and positive attitude are qualities at the top of our list. No direct experience required: we will train you.

In this job you will

• Interact with customers and provide exceptional customer service; educate customers about bicycles, bicycle accessories and clothing, and any other cycling-related products or services in the store.
• Assist in the daily operations of the store, including restocking, cleaning, organizing and merchandising.
• Provide one of a kind customer service through direct and detailed interaction with customers.

You are

• Dependable
• People-oriented
• Adaptable
• Detail-oriented
• Proactive
• Positive
• Problem solver

Bicycle sales experience preferred. You must be a rider yourself. Open to all ages and levels of experience.

What You'll Do

• Greet customers and utilize the sales process to understand a customer's needs and ascertain the right combination of products and services for the customer.
• Provide positive and inspirational customer service.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Install vehicle rack systems and perform safety checks for the customer.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Merchandise product according to sales plan.
• Demonstrate use or operation of merchandise.
• Maintain level of cleanliness throughout the day.
• Help customers try on or fit merchandise.
• Inventory stock and requisition new stock.
• Prepare merchandise for purchase or rental.
• Sell or arrange for insurance, financing, or service contracts for merchandise
• Other duties as needed/ assigned.

Requirements

• Outgoing and personable disposition
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
• Strong attention to detail
• Ability to maintain open and positive relations with employees and customers
• Interest in developing own skills and knowledge
• Availability to work a flexible schedule based on business needs, including evenings and weekends
• Ability to periodically lift 40 pounds

Nice To Haves

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:Handheld computer device software

• Previous bike shop sales experience preferred.
• Experience working in retail sales

Benefits

• A competitive benefits package including health, dental, paid time off, pre-tax commuter benefits and generous employee purchase discounts.