Retail Sales Associate

The New Wheel; Oakland (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental

Paid time off

Bonus program

Pre-tax commuter benefits

Employee purchase discounts

Job summary

The New Wheel in Oakland is seeking an enthusiastic Retail Sales Associate who loves cycling and helping customers find the best gear and services for their rides. You will work in a fast-paced, friendly environment, learn product details, and contribute to a welcoming store atmosphere.

Responsibilities include greeting customers, educating on bicycles and accessories, processing transactions, and maintaining store presentation. No direct bike shop experience required—we train you.

Qualifications

• Dependable and team-oriented.
• Outgoing and personable disposition.
• Adaptable and detail-oriented.
• Proactive and positive problem solver.
• Must be able to work Saturdays and Sundays.
• You must be a rider yourself.
• Interest in developing own skills and knowledge.

Responsibilities

• Greet customers and assess needs to match products and services.
• Provide positive and inspirational customer service.
• Open and close cash registers; handle cash and deposits.
• Maintain knowledge of current sales, promotions, and policies.
• Install vehicle rack systems and perform safety checks.
• Describe merchandise and demonstrate use and care.
• Inventory stock and prepare merchandise for purchase or rental.
• Sell or arrange insurance, financing, or service contracts for merchandise.

Skills

Customer service

People-oriented

Detail-oriented

Proactive

Problem solving

Tools

Handheld computer device software

Job description

About This Role

Hiring an experienced Retail Sales Associate. You will help every customer by discovering their needs and finding the products and services that gives them the best cycling experience possible. You will have a focus on exceeding customer expectations and sales goals, all in a fun, welcoming, and fast paced environment. A passion for cycling, knowledge of bicycles, and a proactive and positive attitude are qualities at the top of our list. No direct experience required: we will train you.

In this job you will

• Interact with customers and provide exceptional customer service; educate customers about bicycles, bicycle accessories and clothing, and any other cycling-related products or services in the store.
• Assist in the daily operations of the store, including restocking, cleaning, organizing and merchandising.
• Provide one of a kind customer service through direct and detailed interaction with customers.

You are

• Dependable
• People-oriented
• Adaptable
• Detail-oriented
• Proactive
• Positive
• Problem solver

You must be a rider yourself. Open to all ages and levels of experience.

What You'll Do

Duties include but are not limited to:

• Greet customers and utilize the sales process to understand a customer's needs and ascertain the right combination of products and services for the customer.
• Provide positive and inspirational customer service.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Install vehicle rack systems and perform safety checks for the customer.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Merchandise product according to sales plan.
• Demonstrate use or operation of merchandise.
• Maintain level of cleanliness throughout the day.
• Help customers try on or fit merchandise.
• Inventory stock and requisition new stock.
• Prepare merchandise for purchase or rental.
• Sell or arrange for insurance, financing, or service contracts for merchandise
• Other duties as needed/ assigned.

Requirements

• Must be able to work Saturdays and Sundays
• Outgoing and personable disposition
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
• Strong attention to detail
• Ability to maintain open and positive relations with employees and customers
• Interest in developing own skills and knowledge
• Availability to work a flexible schedule based on business needs, including evenings and weekends
• Ability to periodically lift 40 pounds

Nice To Haves

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:Handheld computer device software

• Previous bike shop sales experience preferred.
• Experience working in retail sales

Benefits

• A competitive benefits package including health, dental, paid time off, a bonus program, pre-tax commuter benefits and generous employee purchase discounts.