Retail Sales Associate

Willow Boutique; Panama City Beach (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Profit sharing

Job summary

Willow Boutique in Florida is seeking a Customer Experience associate to build relationships and provide above-and-beyond support on the sales floor and via phone, text, and email.

You will reflect the Willow brand through personal style, customer service, and passionate energy while learning products to offer styling advice and upsell to customers.

Qualifications

• Excellent verbal and written communication skills.
• Fashion retail experience preferred.
• Passion for fashion and styling customers.
• Ability to learn product inventory, including jewelry and skincare.
• Experience operating a POS system on iPad and computer.

Responsibilities

• Build customer relationships and deliver above-and-beyond support on the sales floor and via phone, text, and email.
• Solve problems with customers and inventory, and communicate with the team.
• Think creatively to optimize each customer’s experience through visual merchandising.
• Learn products to offer styling advice and upsell.
• Stay up to date with current trends and timeless looks to assist clients.
• Provide insights regarding customer needs to inform marketing, merchandising, and buying.

Skills

Excellent communication

Fashion retail experience

Styling ability

Product knowledge

POS experience

Tools

POS system (iPad & computer)

Job description

Benefits:

• 401(k)


• 401(k) matching


• Employee discounts


• Profit sharing

We’re looking for exceptional associates to join our Customer Experience team. The perfect candidate is a Willow brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer satisfaction. As a member of the Willow team, you will be the reflection of our company and brand through your personal style, customer service and passionate energy.

Responsibilities

Job Summary

• Build customer relationships and deliver above-and-beyond customer support on the sales floor and via phone calls, text messages and email.


• Quickly and thoroughly solve problems with customers, inventory issues, and communicate with your team.


• Think creatively about ways in which we can optimize each customer’s experience through visual presentations and merchandising the sales floor.


• Learn the products inside and out in order to offer style advice, “upsell” products, and to help customers find what they need and discover something new.


• Staying up to date with current trends and timeless looks to assist a variety of clients is a must. Ask the customer questions to provide them with the best styling advice for their needs and style.


• Provide thoughtful, strategic insight regarding customer needs to impact the business such as marketing, merchandising, photography, and buying suggestions to meet and exceed sales goals.

Qualifications

• Excellent verbal and written communication skills


• Fashion retail experience preferred


• Have a passion for fashion and ability to style customers


• Ability to study and learn product inventory, including fine jewelry and skin care


• Must be able to operate a point of sale system on an iPad and computer to check out customers and run reports


• Part-Time positions may also available. Pay is based on experience.