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Benefits offered by this job
Company parties
Employee discounts
Flexible schedule
Job summary
A leading retail company is seeking exceptional associates for their Customer Experience team. The ideal candidate will have a passion for fashion and will provide above-and-beyond support to ensure customer satisfaction. Responsibilities include building customer relationships, solving issues, and offering styling advice. Full-Time positions available. Pay based on experience.
Qualifications
Excellent verbal and written communication skills are essential.
Fashion retail experience is preferred.
Ability to style customers according to their needs.
Ability to study and learn product inventory, including fine jewelry and skin care.
Must be able to operate a point of sale system on an iPad and computer to check out customers and run reports.
Responsibilities
Build customer relationships and deliver exceptional support.
Solve problems with customers and inventory issues.
Provide strategic insight regarding customer needs and trends.
Think creatively about ways in which we can optimize each customer’s experience through visual presentations and merchandising the sales floor.
Learn the products inside and out in order to offer style advice, “upsell” products, and to help customers find what they need and discover something new.
Staying up to date with current trends and timeless looks to assist a variety of clients is a must. Ask the customer questions to provide them with the best styling advice for their needs and style.
Provide thoughtful, strategic insight regarding customer needs to impact the business such as marketing, merchandising, photography, and buying suggestions to meet and exceed sales goals.
Skills
Excellent verbal and written communication skills
Fashion retail experience
Passion for fashion
Product inventory knowledge
POS system operation
Tools
Point of sale system
Job description
Benefits
Company parties
Employee discounts
Flexible schedule
Responsibilities
We’re looking for exceptional associates to join our Customer Experience team. The perfect candidate is a Willow brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer satisfaction. As a member of the Willow team, you will be the reflection of our company and brand through your personal style, customer service and passionate energy.
Build customer relationships and deliver above-and-beyond customer support on the sales floor and via phone calls, text messages and email.
Quickly and thoroughly solve problems with customers, inventory issues, and communicate with your team.
Think creatively about ways in which we can optimize each customer’s experience through visual presentations and merchandising the sales floor.
Learn the products inside and out in order to offer style advice, “upsell” products, and to help customers find what they need and discover something new.
Staying up to date with current trends and timeless looks to assist a variety of clients is a must. Ask the customer questions to provide them with the best styling advice for their needs and style.
Provide thoughtful, strategic insight regarding customer needs to impact the business such as marketing, merchandising, photography, and buying suggestions to meet and exceed sales goals.
Qualifications
Excellent verbal and written communication skills
Fashion retail experience preferred
Have a passion for fashion and ability to style customers
Ability to study and learn product inventory, including fine jewelry and skin care
Must be able to operate a point of sale system on an iPad and computer to check out customers and run reports
Full-Time positions may also be available. Pay is based on experience.