Fashion Retail Associate – Elevate Customer Experience

Willow Boutique; Panama City Beach (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Flexible schedule

Job summary

Willow Boutique is seeking enthusiastic Customer Experience associates to join our team. You will reflect the Willow brand through personal style and outstanding service, both on the sales floor and via calls, texts, and email.

As part of the Customer Experience team, you will build relationships, offer styling advice, and stay on top of trends to meet and exceed sales goals, all while delivering reflects of the brand in every interaction.

Qualifications

• Excellent verbal and written communication skills.
• Fashion retail experience preferred.
• Have a passion for fashion and ability to style customers.
• Ability to study and learn product inventory, including fine jewelry and skin care.
• Must be able to operate a point of sale system on an iPad and computer to check out customers and run reports.

Responsibilities

• Build customer relationships and deliver above-and-beyond customer support on the sales floor and via phone calls, text messages and email.
• Quickly and thoroughly solve problems with customers, inventory issues, and communicate with your team.
• Think creatively about ways in which we can optimize each customer’s experience through visual presentations and merchandising the sales floor.
• Learn the products inside and out in order to offer style advice, upsell products, and help customers find what they need and discover something new.
• Staying up to date with current trends to assist a variety of clients and provide styling advice.
• Provide insights regarding customer needs to impact marketing, merchandising, photography, and buying suggestions to meet sales goals.

Skills

Communication skills

Retail experience

Styling ability

Product knowledge

POS familiarity

Tools

POS systems

Job description

Willow Boutique is seeking enthusiastic Customer Experience associates to join our team. You will reflect the Willow brand through personal style and outstanding service, both on the sales floor and via calls, texts, and email.

As part of the Customer Experience team, you will build relationships, offer styling advice, and stay on top of trends to meet and exceed sales goals, all while delivering reflects of the brand in every interaction.