Retail Sales Associate

EZPAWN Arizona, Inc.; Oro Valley (AZ); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Bonus Potential

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZPAWN Arizona, Inc. is hiring Retail Customer Service Representatives (Pawnbrokers) in Tucson, AZ.

In this role you will greet customers, facilitate sales and loans, and negotiate pawn terms on items such as jewelry, electronics, and guitars while maintaining a friendly, respectful store environment. Our 5‑week paid training starts you on a career path with raises, Pawnbroker certification, and potential promotion to Lead Pawnbroker or Store Manager.

Qualifications

• High school diploma or GED required.
• Ability to multitask in a fast-paced environment.
• Pass a background check and drug test.
• Excellent communication and interpersonal skills.
• Bilingual is a plus.

Responsibilities

• Greet customers and assist with sales, loans, and extensions.
• Process transactions and pawn items.
• Open and close the store as required.
• Provide a friendly and respectful customer experience.

Skills

Customer service

Relationship building

Positive attitude

Teamwork

Self-motivated

Communication

Education

High school diploma or GED

Job description

Address: 2904 N. First Ave. Tucson, Arizona 85711

Brand: USA Pawn & Jewelry

Pay range is based on experience from $14.00 to $15.00

Career Path

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $0.50 raise and promotion to Pawnbroker upon completion of the program. Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour. Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position. Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Role Summary

Here are what you can expect as a Retail Customer Service Representative* (Pawnbroker)*: This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to:

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Requirements

Requirements for the Customer Service Representative (Pawnbroker) role include:

• As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic.
• Excelling at customer service and relationship building will take you far in your career with EZCORP.

Additional Requirements

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.