Retail Sales Associate

EZPAWN Arizona, Inc.; Colorado; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Free health insurance

Uncapped monthly bonus potential

401(k) with company match

Generous paid time off

Holiday pay

Store discount

Job summary

EZCORP is seeking a Retail Sales Associate / Pawnbroker in Mesa, AZ. You will help customers with sales and pawns, process loans, and participate in a structured 5-week training program to advance to Pawnbroker and Lead Pawnbroker roles.

The role offers a clear career path, competitive pay based on experience, comprehensive benefits, and monthly bonus potential in a fast-paced store environment.

Qualifications

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Pass a criminal background check and drug test.
• Knowledge of pawned items is a plus.

Responsibilities

• Greet customers and assist with sales and pawn items.
• Process sales, loans and extensions; perform opening/closing duties.
• Provide friendly, courteous and respectful service to customers.

Skills

Excellent communication

Customer service experience

Multitasking

Teamwork

Retail experience

Bilingual (plus)

Education

High school diploma or GED

Job description

Address: 1954 W. Broadway Rd. Mesa, Arizona 85202

Brand: USA Pawn & Jewelry Pay range is based on experience from $14.00 to $15.00 We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Urgently hiring immediately for Retail Sales Associate / Retail Customer Service (Pawnbroker)! Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Here’s what you can expect as a Retail Customer Service Representative* (Pawnbroker)*: This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Other Customer Service duties include, but are not limited to:

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self‑motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP.

Additional requirements for the role include:

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.