Retail Customer Service

Texas EZPAWN L.P.; Huntsville (TN); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free Health Insurance

Uncapped Bonus Potential

Paid on Performance

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Store Discount

Job summary

EZCORP is hiring Retail Customer Service Representatives for our EZPawn brand in Huntsville. You will engage customers daily, process sales and pawn loans, and help manage store operations in a fast-paced environment.

Starting as a trainee with paid training and potential raises, you can advance through a Pawnbroker Certification Program and toward Lead Pawnbroker and Store Manager roles. Benefits include health insurance and 401(k) with company match.

Qualifications

• Customer service experience preferred in retail or cash-handling roles.
• Ability to greet customers, answer questions and handle transactions.
• Interest in pawn items and securing mutually satisfactory agreements.

Responsibilities

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone.
• Processing sales, loans, and extensions.
• Performing opening and closing store duties.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Multitasking

Education

High school diploma or GED

Job description

Address: 2601 Sam Houston Huntsville, Texas 77340

Job Summary

Brand: EZPawn

Pay range is based on experience from $11.00/hr to $15.00/hr

We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

Career Path & Training

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program. Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour. Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position. Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store.

Benefits

• Free Health Insurance*
• Competitive Wages Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Ouf
• Holiday Pay
• Store Discount
• *No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

Responsibilities

Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)*: This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Customer Service duties include, but are not limited to:

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Requirements for the Customer Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP.

Requirements

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Equal Opportunity & Diversity

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Company Information

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.