RETAIL SALES ASSOCIATE

Hard Rock Cafe; Miami (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

Hard Rock Cafe in Miami is seeking a Retail Sales Associate to guide guests through the shopping experience. As RSA, you will be the face of our merchandise, offering expert product knowledge and memorable service.

You will engage guests in 1-on-1 conversations, identify needs, and perform sales with accuracy, courtesy and energy that reflects the Hard Rock brand.

Responsibilities

• Greet guests.
• Answer questions politely and accurately.
• Answer the phone.
• Process sales using the POS system.
• Handle cash and other payment forms.
• Maintain accurate cash drawer balances.
• Direct guests to areas and restrooms.
• Demonstrate product knowledge.
• Identify guests’ needs via 1-on-1 conversations and explain product features.
• Use suggestive selling with related or premium items.
• Keep store clean and organized.
• Maintain stock levels via pulls and inventories.
• Display products per Hard Rock visual standards.
• Perform opening/closing and side duties (cleaning, polishing, sweeping).
• Ensure guest satisfaction.
• Create memorable experiences.
• Entertain guests to create 'Raving Fans'.

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Primary Responsibilities

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point‑of‑sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1‑on‑1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.