RETAIL

Hard Rock Cafe; Miami (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe in Miami is seeking a Retail Sales Associate to guide guests through their shopping experience and drive merchandise sales. The RSA role involves greeting guests, answering questions, processing sales at the POS, handling payments, and maintaining product knowledge and store presentation.

You will engage guests in one-on-one conversations to identify needs and highlight product features and benefits, while upholding brand standards and delivering memorable experiences that lead to

Responsibilities

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Processing sales transactions using the POS system.
• Handling cash and other forms of payment.
• Maintaining cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating product knowledge.
• Engaging guests to identify needs and explain product features and benefits.
• Suggestive selling to improve sales.
• Keeping the store clean and organized.
• Maintaining stock levels through retail pulls and inventories.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.