Retail Sales Associate

LEGO Gruppe; Houston (TX); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Family care leave

Insurance and wellbeing benefits

Colleague discount

Bonus program

Hybrid work policy (3 days in office)

Job summary

The LEGO Group is seeking a customer-focused team member for our Houston location. You will greet guests, operate the cash register, and uphold LEGO Brand Retail standards while keeping the store clean and engaging.

You will support stockroom duties, learn safety regulations, and participate in loyalty programs and promotional activities. A friendly, professional demeanor is essential to create a signature guest experience.

Qualifications

• Customer service experience required.
• Cash handling and POS operations.
• Ability to maintain clean, organized store displays.
• Commitment to LEGO Brand Retail visual standards.

Responsibilities

• Greet guests and operate cash register with a professional, friendly demeanor.
• Maintain clean, visually stimulating store environment and follow brand standards.
• Assist with stockroom processes, receiving merchandise, and safety compliance.
• Resolve customer issues and escalate complex cases to management.
• Engage with customers using promotional materials and loyalty programs.

Skills

Customer service

Cash register

Store cleanliness

Visual standards

Safety compliance

Job description

Core Responsibilities:

• Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO® Brand Retail visual standards
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations
• Resolve customer issues and reportchallenging situations to manager
• Customer engagement
• Use of promotional materials, loyalty programs

Compensation

The hourly wage for the position has a range of $18.40 - $19.90 , based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of any benefits, will be communicated upon finalization of the employment offer.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.