Retail Sales Associate

Greenville Swamp Rabbits; Greenville (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

Greenville Swamp Rabbits seek a Retail Sales Associate for game-day operations and fan engagement in Greenville, SC. The role focuses on enhancing the customer and fan experience while driving sales in the team store and supporting the merchandise department.

The position requires 1–2 years in retail, availability for game nights, weekends, and holidays, and strong organizational and customer-service skills. Training on POS and e-commerce platforms is provided.

Qualifications

• 1-2 years of prior work experience in retail; preferably in sports retail.
• Must be able to work game nights, weekends, and holidays, based on schedule.

Responsibilities

• Support all operations related to the Retail platform—inventory management; visual merchandising; point of sale; e-commerce fulfillment, as needed.
• Provide prompt, thorough, and courteous responses to all customers; maintaining a high level of customer service.
• Perform Game Day responsibilities of the Hop Shop and satellite sales locations

Skills

Customer service

Organization

Retail operations

POS systems

Tools

POS software

E-commerce platform

Back-end reporting

Job description

TITLE: Retail Sales Associate - GAME DAY

POSITION TYPE: Part Time

COMPANY: Spire Sports + Entertainment: Greenville Swamp Rabbits

LOCATION: Greenville, SC

Spire Hockey: Greenville Swamp Rabbits (ECHL)

Company Information

Based outside of Charlotte, N.C., Spire Sports + Entertainment is bolstered by principled employees with decades of collective experience in brand consulting, celebrity representation and career management, business development, sponsorship placement and program management, event activation, hospitality, media relations, social media support and strategic consulting.

Operating below the radar for more than a decade, Spire’s work is unknowingly seen every day with our focus on accomplishment rather than accolades.

Job Description

The Greenville Swamp Rabbits are seeking Retail Sales Associates. The game day role will be responsible for creating and enhancing the customer and fan experience while generating sales revenue. In tandem with the Retail team, you’ll support the merchandise department with maintaining a neat clean and organized work environment within the team store. Monitor and assist with inventory management, visual displays, merchandise operational standards and efficiently utilize the POS system and E-Commerce platform.

The Retail Sales Associate will be a creative thinker - with a growth mindset on maximizing revenue, ways of working and expanding the branding presence of the team through merchandising; an effective multi-tasker and have a passion for business development.

Essential Functions

• Support all operations related to the Retail platform -- inventory management; visual merchandising; point of sale; e-commerce fulfillment, as needed
• Provide prompt, thorough, and courteous responses to all customers; maintaining a high level of customer service to existing and new clients. This is a forward-facing role representing the organization.
• Perform Game Day responsibilities of the Hop Shop and satellite sales locations

Specific Job Knowledge, Skill And Ability

• Highly organized, resourceful, detailed-oriented, quick learner and have good time management skills
• Excellent relationship building and customer service skills
• Ability to learn in a team environment and adhere to departmental guidelines
• Ability to professionally communicate and interact with all levels of management
• Proficient with Retail Sales Operations -- including point of sale and back-end reporting; ability to learn required business systems
• Ability to professionally handle highly sensitive and confidential information

Experience

QUALIFICATION STANDARDS

• 1-2 years of prior work experience in retail; preferably in the sports industry with a focus on retail sales
• Must be able to work game nights, weekends, and holidays, based on organization events schedule.

The Swamp Rabbits reserve the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. The Swamp Rabbits may require an employee to perform duties outside his/her normal description.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.