Retail Sales Associate

the LEGO Group; Des Moines (IA); On-site; Confidential; Full time

Job summary

LEGO Group in Des Moines is seeking a friendly retail teammate to greet guests, operate the cash register, and deliver a signature customer experience. You will maintain clean, organized displays and follow LEGO Brand Retail standards throughout the store.

You will also assist in stockroom operations, ensure safety compliance, and help resolve guest questions with management support. This role emphasizes engaging service and strong visual presentation.

Qualifications

• Excellent customer service and communication skills.
• Ability to operate a cash register and process transactions.
• Commitment to store cleanliness, displays, and brand standards.

Responsibilities

• Greet guests and provide a signature retail experience; handle all cash register functions.
• Maintain a clean, safe store and visually appealing displays in line with LEGO Brand Retail standards.
• Safely manage stockroom tasks, assist receiving merchandise, and follow safety regulations.

Job description

Job Description

• Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO® Brand Retail visual standards
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations
• Resolve customer issues and report challenging situations to manager
• Use of promotional materials, loyalty programs

Core Responsibilities

• Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%)
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO® Brand Retail visual standards (10%)
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO® Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations