Seasonal Retail Sales Associate — Guest Experience Lead

the LEGO Group; Richmond (VA); Hybrid; Confidential; Full time

Benefits offered by this job

Family leave

Life and disability insurance

Wellbeing resources

Colleague discount

Bonus scheme

Hybrid work policy

Job summary

The LEGO Group is seeking store team members to provide a signature guest experience, greet visitors, and handle all cashier duties. You will keep the store clean, maintain displays, and support stockroom operations per LEGO Brand Retail standards.

You’ll engage customers with promotional activities and loyalty programs, resolving issues and performing general store duties. This role supports a hybrid work model at LEGO locations, with emphasis on delivering exceptional service in a dynamic

Qualifications

• Greeting guests and delivering a signature, friendly guest experience.
• Accurate cash handling and transactions.
• Maintaining a clean, safe, and visually appealing store environment.
• Safely managing stockroom and receiving merchandise.
• Engaging customers with promotions and loyalty programs.

Responsibilities

• Greet every guest in your location and perform all cash register functions.
• Maintain a clean, safe store environment and execute LEGO Brand Retail visual standards.
• Operate the stockroom safely and assist in receiving merchandise.
• Resolve customer issues and report challenging situations to management.
• Engage customers with promotions and loyalty activities.
• Perform typical store operational tasks during duties.

Skills

Customer service

Cash handling

Store cleanliness

Stockroom handling

Visual merchandising

Tools

Cash register system

Job description

The LEGO Group is seeking store team members to provide a signature guest experience, greet visitors, and handle all cashier duties. You will keep the store clean, maintain displays, and support stockroom operations per LEGO Brand Retail standards.

You’ll engage customers with promotional activities and loyalty programs, resolving issues and performing general store duties. This role supports a hybrid work model at LEGO locations, with emphasis on delivering exceptional service in a dynamic