Retail Sales Account Manager

Knape & Vogt; Illinois; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Competitive pay

Generous Paid Time Off

Paid Holidays

401K with Company Match

Tuition Reimbursement

Employee Discount Programs

Bonus and Merit opportunities

Job summary

Knape & Vogt is seeking a Retail Sales Account Manager to drive profitable sales within the Retail channel, manage key accounts, and lead category initiatives. You will collaborate with cross-functional teams to analyze market opportunities and deliver retailer-focused presentations.

The role emphasizes leveraging CRM systems, BI tools, and ERP workflows while maintaining strong customer relationships, negotiating promotions, and supporting product launches.

Qualifications

• 5 years of selling in the Retail Channel and account management experience.
• Bachelor's Degree in Business or Marketing, or comparable experience.
• Experience with BI tools, ERP systems, CRM platforms, and MS Office.

Responsibilities

• Drive profitable sales growth, increase market share, and lead account management activities within assigned Retail channel.
• Identify business changes and trends caused by five key triggers: Technology, the Culture, the Economy, Customers' Lives, and the Competition.
• Create growth opportunities and evaluate market data and competitive information.
• Review customer needs, challenges, product opportunities, and growth potential.
• Prepare retailer-specific presentations for new products, line reviews, promotions, etc.
• Execute product launches, planogram updates, price changes, and SKU rationalization.
• Partner with KV teams to gain proficiency in sales processes, business tools, and communication tools.

Skills

Retail sales

Account management

CRM platforms

BI tools

MS Office

Market research

Education

Bachelor's Degree in Business or Marketing

Tools

Salesforce

Oracle

CRM systems

Office

PowerBI

Vena

Proformas

Intranet

Dayforce

Outlook

Webex/Zoom/Teams

Job description

Career Opportunities with Knape and Vogt Manufacturing Company

A great place to work.

Careers At Knape and Vogt Manufacturing Company

Current job opportunities are posted here as they become available.

Are you an experienced Sales professional looking for a new opportunity? Knape & Vogt is looking for a Retail Sales Account Manager to join our industry leading team! Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!

Company Overview:

Knape & Vogt Manufacturing Company has been based in Grand Rapids for over 125 years. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.

What's In It For You:

• Benefits including Medical/Dental/Vision plus many more
• Competitive Pay
• Generous Paid Time Off
• Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

What Will You Get To Do:

Drive profitable sales growth, increase market share, and lead account management activities within assigned Retail channel

• Identify business changes and trends caused by five key triggers: Technology, the Culture, the Economy, Customers' Lives, and the Competition.
• Create prioritized list of specific growth opportunities to be considered for assigned accounts
• Evaluate anticipated business change opportunities, market information, and competitive data.
• Review customer needs, challenges, product opportunities, and growth potential.
• Scrutinize account P&L performance down to the SKU level and evaluate against plan.
• Regularly research, analyze, and recommend innovation opportunities.
• Ask customers what needs or problems could be addressed through innovative products and services
• Prepare and deliver retailer-specific presentations for new products, line reviews, promotions, etc.
• Execute new product launches, planogram updates, price increases, and SKU rationalization.
• Seek out and lead category captain roles at key accounts.
• Resolve customer service issues and provide solutions to customer needs.
• Prepare for and professionally represent KV at customer and industry trade shows.
• Partner with KV teams to gain and maintain proficiency in these areas:
• Sales process & CRM (with Sales & Cust Service: Salesforce, Oracle, Custom apps)
• Business tools (with Finance: Office, PowerBI, Vena, Proformas, Intranet, Dayforce)
• Communication tools (with IT: Outlook, Webex/Zoom/Teams, Jabber, Cisco, iPhone)
• Product and technical knowledge (with Product Management)
• Market research and competitive assessments (with Channel Marketing)

What Will You Bring:

• 5 years of selling in the Retail Channel in addition to having experience with account managemet
• Bachelors Degree in Business or Marketing, or comparable experience
• Previous experience with BI tools, ERP system, proficiency in CRM platform and MS Office