Retail & Reservations Manager

Outdoor Adventures Inc.; Davison (MI); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

PTO accrual

401k retirement plan

Employee discounts

Merchandise discounts

Job summary

Outdoor Adventures is seeking a Retail and Reservations Manager for our Lake Shore Resort in Michigan. This full-time role partners with the Regional Store Manager to lead a team, manage reservations and on-site guest services, and drive profitability through exceptional service.

The ideal candidate demonstrates leadership, customer-focused communication, and the ability to oversee daily store operations, staff training, and merchandising while coordinating with housekeeping to ensure guest

Qualifications

• High school diploma or equivalent; relevant experience; or knowledge, skills, and mental ability equivalent to two years of high school education
• At least two years of customer service experience
• One year of front desk experience in the hospitality industry; familiarity with resort check-in software
• Available to work both night and weekend shifts
• Previous experience in a retail environment preferred; training will be provided
• Able to assist customers/guests when needed
• Organized and able to follow a schedule
• Able to follow verbal directions
• Ability to lift up to 25 to 30 pounds
• Physically able to reach, stretch, bend, and walk during daily routine, with ability to stand for long lengths of time

Responsibilities

• Build a good rapport with the Regional Store Manager to collaborate on all store-related goals and initiatives
• Supervise, train, and assist Store employees in customer service, store maintenance, and product promotions
• Exude strong leadership when overseeing employees within the Store department
• Coach and mentor underperforming Store staff members
• Understanding the overall needs of the resort by collaborating with the Resort Manager
• Plan and direct the day-to-day operations of the store
• Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base
• Maintain high store standards and conditions and foster a positive environment
• Welcome visitors and assign locations according to guests’ booking; provide additional information about the Resort and its amenities
• Make certain that customer needs are met, complaints are resolved, and service is quick and efficient
• Ensure all products and displays are merchandised effectively
• Collaborate with Resort Housekeeping staff to ensure Cabins/Park Models are cleaned, organized, and furnished prior to guests’ arrival
• Update Camplife records of payments and bookings
• Keep all public spaces neat and tidy
• Report repairs and replacements needed when encountered on job

Skills

Customer service

Leadership

Communication

Front desk experience

Organization

Following directions

Physical stamina

Education

High school diploma or equivalent

Job description

Retail and Reservations Manager

Full time store Manager position at our beautiful Lake Shore Resort! Outdoor Adventures is looking to add new team members to its roster of motivated employees!

Who We Are Looking For: Our business thrives on the personalities of our employees as we strive to provide an exceptional customer service and camping experience to everyone we serve. We are looking for fun, personable people who believe in putting in an honest day’s work while maintaining good relationships with the members that we serve.

A successful employee in the Retail & Reservations Manager role must show advanced leadership qualities to effectively communicate goals and objectives to their team. Working in tandem with the Regional Store Manager to maintain proper inventory levels, provide regular updates on store profitability, and serving members when they have on-site service needs will be necessary for the Retail & Reservations Manager to accomplish. Engaging with our members is of prime importance and needs to be the focal point of the store’s strategy and mission. Starting rate for this role is $15 an hour.

Responsibilities:

• Build a good rapport with the Regional Store Manager to collaborate on all store-related goals and initiatives
• Supervise, train, and assist Store employees in customer service, store maintenance, and product promotions
• Exude strong leadership when overseeing employees within the Store department
• Coach and mentor underperforming Store staff members
• Understanding the overall needs of the resort by collaborating with the Resort Manager
• Plan and direct the day-to-day operations of the store
• Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base
• Maintain high store standards and conditions and foster a positive environment
• Welcome visitors and assign locations according to guests’ booking; provide additional information about the Resort and its amenities
• Make certain that customer needs are met, complaints are resolved, and service is quick and efficient
• Ensure all products and displays are merchandised effectively
• Collaborate with Resort Housekeeping staff to ensure Cabins/Park Models are cleaned, organized, and furnished prior to guests’ arrival
• Update Camplife records of payments and bookings
• Keep all public spaces neat and tidy
• Report repairs and replacements needed when encountered on job

Requirements:

• High school diploma or equivalent; relevant experience; or knowledge, skills, and mental ability equivalent to two (2) years of high school education
• At least two (2) years of customer service experience
• One (1) year of front desk experience in the hospitality industry; familiarity with resort check-in software
• Available to work both night and weekend shifts
• Previous experience in a retail environment preferred; training will be provided
• Able to assist customers/guests when needed
• Organized and able to follow a schedule
• Able to follow verbal directions
• Ability to lift up to 25 to 30 pounds
• Physically able to reach, stretch, bend, and walk during daily routine, with ability to stand for long lengths of time

Company Benefits

Outdoor Adventures is willing to generously compensate individuals who are able to show both the leadership and attention-to-detail qualities that are needed for the Store Clerk position. Outdoor Adventures also encourages a “promote-from-within” philosophy when new opportunities present themselves. Dedication to your position and a track record of success will open new doors for advancement within our organization. If you make a difference for us, we will do what we can to make sure you come to work and leave for home a happy member of our team!

Benefits

• PTO accrued immediately upon hire
• 401k retirement plan with company match
• Employee-only discounted rates at all of our locations
• Significant discounts on Outdoor Adventures merchandise

About Outdoor Adventures

Outdoor Adventures is Michigan’s largest network of premier outdoor resorts and campgrounds. We are a multigenerational family business committed to providing fun and unique outdoor experiences for families to create memories that will last a lifetime. We’ve been serving our members and the hard‑working people of Michigan for over 25 years and we look forward to continuing this for another 25 years and beyond. It’s an exciting time at the company as Outdoor Adventures is growing and making strides to become one of the top membership camping companies in the nation. And while we continue to grow, the philosophy our Founder instilled in the organization still prevails and that is to treat everyone like family. We are proud to say that Outdoor Adventures has 9 resort locations across Michigan, a corporate office headquartered in Bay City. Our employees are our most important asset. We could not accomplish what we do every day without our employees.