Assistant General Manager

Northgate Resorts Jellystone Park; Luray (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Northgate Resorts is seeking an Assistant General Manager to support daily campground operations and serve as second-in-command to the General Manager. This full-time role emphasizes safety, guest satisfaction, and staff leadership in a busy RV resort setting.

The ideal candidate will bring 2–5 years of management experience in hospitality or RV resort environments, strong customer service, and the ability to work weekends and holidays.

Qualifications

• Minimum of 2-5 years in a management position.
• Hospitality, Hotel, and RV Resort Management experience is helpful, but not required.
• Willingness to work weekends and holidays.
• Excellent customer service, communication and problem-solving skills.

Responsibilities

• Oversee daily campground operations and staff to ensure guest satisfaction and safety.
• Lead recruitment, training, and performance development for departments.
• Coordinate with the General Manager and home office for planning and budget adherence.
• Act as Manager on Duty on a rotational basis and ensure timely guest follow-up.

Skills

Customer service

Communication

Leadership

Problem solving

Organization

Job description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests - memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Assistant General Manager (age 18+) will play a key role in supporting the overall operations of the campground, serving as the second-in-command to the General Manager. Working closely with the team, the Assistant General Manager will maintain efficient and effective campground operations. Park Leadership is expected to take a service minded approach to ensure a safe, warm, and welcoming environment for our guests and employees. This position offers excellent advancement opportunities for the right person, allowing for professional growth within our dynamic team. This is a full-time position reporting directly to the General Manager.

DUTIES & RESPONSIBILITIES

Day to Day:

• Establish andexemplify expectations for effective presence, supporting and observing daily operations.
• Maintain the safety and wellness of the facility, handling follow-ups appropriately.
• Ensure compliance with state and local regulations for staff certifications.
• Manage daily aspects of park operations and staff to ensure projects are completed and guest needs are met.
• Make daily decisions that align with the operations of the campground, demonstrating a business-minded and guest-centric approach.
• Facilitate effective communication and collaboration between the park and the home office as a liaison to the marketing team.
• Serve as Manager on Duty on a rotational basis.
• Perform the same tasks as the individuals they supervise.

People Management:

• Develop all managersthrough consistent feedback and goal-setting practices, utilizing internal company processes/systems.
• Participates in the recruitment process and selection of talent for the department
• Implement and enforce new or changed systems and policies, communicating effectively to team members.
• Monitor and motivate staff to maintain a positive work environment.
• Develop and execute a workforce strategy, including attracting, interviewing, hiring, and training employees.
• Evaluate performance and productivity to drive continuous improvement.
• Ensure the recruitment and retention of well-motivated, trained, and developed key personnel.
• Manage conflicts and resolve complaints about or within the assigned departments.

Guest Relations:

• Organize and providetimely follow-up on all requests from guests and the home office.
• Collaborate with other managers to plan and coordinate activity programs that create unforgettable guest experiences.

Project Management:

• Coordinate and oversee various projects from start to finish.
• Participate in other projects and activities as assigned.
• Manage inventory and supplies for assigned departments.
• Collaborate with the General Manager to analyze costs, benefits, and losses of company profit.
• Monitor department performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Operate within prescribed budgets for labor and expenses.

EDUCATION/TRAINING/EXPERIENCE

• Minimum of 2-5 years in amanagement position. Hospitality, Hotel, and RV Resort Management is helpful, but not required

QUALIFICATIONS/REQUIREMENTS

• Ability to work weekends and holiday
• Ability to work long hours during peak periods
• Ability to be on call 24 hours a day during occasional periods
• Excellent customer service, communication and problem-solving skills
• Excellent interpersonal, motivational, and writing skills
• Must be able to work in a fast paced resort environment and perform physical duties of those they supervise
• Must have valid driver’s license
• Personable, enjoy working with children/people
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to Lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the resort
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Eemployment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.