Retail Representative II

University of Rochester; City of Rochester (NY); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Serv-Safe certification preferred

Job summary

The University of Rochester is hiring for a part-time Cafe Services position at 10 Miracle Mile Dr, Rochester, NY 14623. The role focuses on delivering excellent customer service to patients, employees and guests in a welcoming cafe setting.

Responsibilities include inventory, sourcing products with management, maintaining safety standards, and training newer staff. Minimum education is a high school diploma with related experience; Serv-Safe certification is preferred.

Qualifications

• High School diploma and 1 year service or customer service experience required
• Or equivalent combination of education and experience

Responsibilities

• Provides excellent customer service to all customers; creates a warm, welcoming atmosphere
• Works with management to source products and completes inventory to determine needs
• Maintains a clean, safe work environment following HACCP and university guidelines
• Stocks areas using HACCP procedures and rotates products
• Completes mandatory training; may train or mentor new staff
• Performs other duties as assigned

Skills

Customer service

Public interaction

Teamwork

Education

High School diploma

Equivalent combination of education and experience

Job description

10 Miracle Mile Drive

Part time

R274483

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

10 Miracle Mile Dr, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Part time

Scheduled Weekly Hours:

20

Department:

500075 URMC Cafe Srvcs

Work Shift:

UR - Day (United States of America)

Range:

UR URG 103 H

Compensation Range:

$18.00 - $25.14

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides excellent customer service to patients, employees, and guests. Responsible for Serving customers food and coffee in a clean and welcoming environment.

ESSENTIAL FUNCTIONS

• Provides excellent customer service to all customers. Creates a warm and welcoming atmosphere. Provides goods and services based on customer’s requests.

• Works with the management team to source products to be sold. Completes daily, weekly, and monthly inventory to determine needs and orders accordingly. Communicates with vendors as needed to maintain proper supply of products.

• Maintains a clean and safe work environment. Follows proper safety standards in accordance with regulatory and University guidelines.

• Stocks all areas using proper HACCP procedures and rotates products accordingly.

• Completes all mandatory training as required. May train and/or mentor new or lower level staff.

• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 1 year service or customer service experience required

• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills, ability to work well with others/the public. required

LICENSES AND CERTIFICATIONS

• Serv-Safe food certificate upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries - always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better - Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.