Retail Representative

JARS Cannabis; Lansing (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join JARS Cannabis as a Retail Representative in Lansing, where you’ll provide exceptional customer service while sharing your knowledge of cannabis products. This entry-level role offers the chance to grow in a supportive and dynamic environment, celebrating community and collaboration. With a strong focus on inclusivity and innovation, you will play a key role in enhancing the customer experience and contributing to a culturally driven brand.

Benefits

Health, Dental & Vision Insurance

401(k) Plan

Paid Time Off

Employee Discount

Monthly Bonus Incentives

Paid Volunteering Opportunities

Qualifications

• Minimum 2 years of customer service experience in retail, sales, or hospitality.
• Must be 21 years of age or older.
• Knowledge of cannabis strains and applications is preferred.

Responsibilities

• Provide detailed product knowledge and exceptional service to customers.
• Handle transactions accurately and efficiently using the POS system.
• Promote company loyalty programs and manage customer inquiries.

Skills

Customer Service

Interpersonal

Communication

Sales Skills

Education

High School Diploma or GED

Job description

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www.shopjars.com

Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

JARS Cannabis - Retail Representative

www.shopjars.com

Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

What We Are Looking For

We are seeking a highly motivated and energetic Retail Representative, who share our passion to provide quality products and excellent customer care experience to patients who need them and who support the JARS Cannabis core values and culture. The Retail Representative works closely and collaboratively with the store assistant leadership and reports to the General Manager. A Retail Representative is responsible for providing our customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the variety of cannabis products, deals & promotions we offer. This successful candidate will also undergo a mandatory training through our groundbreaking JARS University training. This training is done both virtually and in-person at our mock-store training facility to ensure that our staff is well-educated and trained on JARS' policies, procedures and company culture.

Job Duties

• Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiency
• Ability to use suggestive selling strategies and must be able and willing to upsell all customers
• Ability to take constructive criticism and be coached by upper management
• Assist with inventory tasks when needed
• Works scheduled shifts and follows the company's attendance policy
• Follows all safety and CRA rules policies
• Promoting the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
• Records transactions accurately in the POS, uses appropriate login, and ensures the accuracy of assigned cash drawer
• Performs opening and closing duties as needed
• Escalates customer issues to upper management when appropriate
• Maintains a positive, caring attitude, and treats both customer and co-workers with respect
• Maintains neatness, cleanliness, and organization of the sales floor
• Fills in when short-staffed and is willing to be cross-trained
• Follows and integrates JARS company policies and procedures with on-the-job interactions, tasks, and behaviors
• Listens and responds to customer and coworker needs/requests appropriately and timely
  
  

Requirements

• Minimum 2 years of customer service experience working within in a retail, sales, and/or hospitality environment
• Acquired knowledge of cannabis strains and applications
• Cannabis industry and/or health industry experience highly desirable
• Exceptional interpersonal, communication, and customer service skills
• Uses basic math skills
• Must be 21 years of age or older
• High school diploma or General Education Diploma (GED) is required
  
  

Work Atmosphere/Physical Demands

• Requires prolonged standing and some bending, stooping, and stretching
• Ability to operate a computer, POS system, and other office equipment
• Moving up to 30 pounds on occasion
• Work will generally be performed in a fast-paced retail cannabis dispensary
• Involves frequent contact with patients and staff
• Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
  
  

Why JARS Cannabis? At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of being Inclusive, Daring, Nimble, Playful, and Gritty are at the heart of everything we do, and they make us as great as we are.

• Inclusive: We believe in creating a welcoming environment for everyone. Our team is diverse, and we celebrate the unique perspectives and backgrounds that each member brings. We are committed to fostering an inclusive culture where everyone feels valued and respected.
• Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.
• Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.
• Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service. We encourage our team members to bring their authentic selves to work and to enjoy the journey.
• Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.
  
  

Join Us!

If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.

Apply today and become a part of the JARS Cannabis family!

Employee Benefits

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Life Insurance
• Personal Significance Time
• Paid Volunteering Opportunities
• Holiday Pay
• Bereavement Time Pay
• Paid Paternity Leave
  
  

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Salary: $15.00 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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