Retail Manager - Adventures of the Gorge

Aramark Student Nutrition; Lansing (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a premier outdoor adventure destination as a Retail Manager, overseeing operations and ensuring exceptional customer service in a dynamic environment. Your role will involve managing retail operations, inventory control, and staff training, creating memorable experiences for guests engaged in activities like whitewater rafting and ziplining.

Qualifications

• 2-4 years of experience in retail management or related field.
• Ability to work a flexible, event-based schedule including evenings and weekends.
• Profit and loss accountability experience preferred.

Responsibilities

• Responsible for retail operations including inventory management.
• Hire and train staff while managing payroll budget.
• Ensure customer satisfaction and resolve issues.

Skills

Organizational skills

Customer service

Inventory management

Problem resolution

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Point of Sales systems

Job description

Retail Manager - Adventures of the Gorge

Retail Manager - Adventures of the Gorge

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Job Description

Adventures on the Gorge is a premier outdoor adventure destination located on the rim of the New River Gorge in West Virginia, a UNESCO World Heritage site. Offering world-class whitewater rafting, ziplining, rock climbing, and more, the resort combines thrilling experiences with cozy accommodations, exceptional dining, and breathtaking views. With a mission to create unforgettable memories, Adventures on the Gorge is the perfect place for adventurers and nature lovers alike.

Lansing, WV

Posted 2 days ago

Job ID: 583978

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• Retail & Customer Service
• Salaried

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Job Description

Adventures on the Gorge is a premier outdoor adventure destination located on the rim of the New River Gorge in West Virginia, a UNESCO World Heritage site. Offering world-class whitewater rafting, ziplining, rock climbing, and more, the resort combines thrilling experiences with cozy accommodations, exceptional dining, and breathtaking views. With a mission to create unforgettable memories, Adventures on the Gorge is the perfect place for adventurers and nature lovers alike.

The Retail Manager is responsible for operations of assigned retail location. The Retail Manager must ensure efficient operations of their store in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations.

Job Responsibilities

• Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution
• Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
• Ensure development and training of customer service programs and product knowledge
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
• Address and resolve any customer issues
• Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
• Periodically check and verify the accurate ticketing of merchandise
• Lead periodic physical inventories as well as potential count discrepancies
• Maintain effective client and customer rapport for mutually helpful business relationships
  
  

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired
• Requires a bachelor's degree or equivalent experience in business or another related field
• Familiar with Microsoft Office and Point of Sales systems
• Ability to work a flexible, event-based schedule that includes some evenings and weekends
• Strong organizational skills
• Profit and loss (P&L) accountability and /or contract -managed service experience preferred
• Ability to demonstrate excellent customer service using Aramark's standard service mode
  
  

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Parks & Destinations

Pursue adventure.

Surrounded by dedicated and adventurous co-workers, we can promise you’ll never have a dull day here. We know that no two customer experiences are the same, so we treat our jobs the same way. Whether you want to try new things season after season or put down roots in one home base, we’ve got you covered.

Learn More

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• Retail & Customer Service
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Apply

Apply

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Food and Beverage Services

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