Retail Relationship Banker: Drive Sales & Service

First National Bank; Clarks Summit (Lackawanna County); On-site; USD 42,000 - 64,000; Full time

Job summary

First National Bank is seeking a Relationship Banker to support retail customers across multiple locations in the market. The role emphasizes greeting customers, identifying service needs, and converting transactions into sales or referrals.

The incumbent will handle routine banking transactions, maintain data quality, and participate in cross-selling of bank products while adhering to all policies and core values. Occasional travel within the market may be required.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to handle transactions and cross-sell bank products.
• Familiarity with banking policies and consumer products.
• Willingness to travel within the market when needed.

Responsibilities

• Promotes the sales process by greeting customers and identifying needs.
• Leads with referrals and cross-sell opportunities.
• Input and maintain referrals and customer data with accuracy.
• Perform routine teller transactions and banking operations.
• Adhere to FNB policies and risk management requirements.
• Assist with onboarding and training as needed.

Skills

Excellent customer service

Excellent communication

Organizational skills

Detail-oriented

PC proficiency

MS Word

MS Excel

MS PowerPoint

Sales mindset

Banking product knowledge

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank is seeking a Relationship Banker to support retail customers across multiple locations in the market. The role emphasizes greeting customers, identifying service needs, and converting transactions into sales or referrals.

The incumbent will handle routine banking transactions, maintain data quality, and participate in cross-selling of bank products while adhering to all policies and core values. Occasional travel within the market may be required.