Retail Relationship Banker

BMO Financial Group; Coon Rapids (MN); On-site; USD 41,000 - 67,000; Full time

Job summary

An established industry player in financial services is seeking a dedicated Retail Banking Sales Associate to deliver exceptional customer experiences. In this dynamic role, you will proactively engage with clients, providing tailored financial solutions and guidance. You will collaborate with team members to enhance customer loyalty while navigating the complexities of the financial marketplace. With a focus on personal banking and small business needs, you will play a critical role in fostering relationships and driving business growth. Join a company committed to creating positive change and supporting your professional development in a diverse and inclusive environment.

Qualifications

• 2-3 years of relevant experience, preferably in financial services.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Engage with customers to identify financial solutions and grow loyalty.
• Support transactions and ensure compliance with regulations.

Skills

Customer Service

Sales Skills

Problem-Solving

Interpersonal Skills

Adaptability

Communication Skills

Education

Post-secondary Degree

Tools

Social Media

Tablets

Smartphones

Online Tools

Job description

Job Description

Application Deadline: 05/13/2025

Address: 3500 129th Avenue NW

Job Family Group: Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Responsibilities:

1. Proactively engage with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
2. Engage customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g., everyday banking, retail investments, lending solutions, home financing including business-for-self applications, and small business solutions).
3. Advise clients on digital and self-serve options to make banking easy, simple, and fast.
4. Support customer transactions based on customer traffic.
5. Grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
6. Address questions and resolve issues raised through credit audits and quality checks to ensure accurate data entry and compliance with legal and regulatory requirements.
7. Apply risk management frameworks to protect the Bank's assets and maintain portfolio quality.
8. Make credit recommendations for personal lending transactions, including home financing, following sound credit principles and policies.
9. Collaborate effectively as a key member of the branch and market team.
10. Understand customer personal banking and credit card needs, and incorporate marketing promotions into customer conversations.
11. Organize work information to ensure accuracy and completeness.
12. Find creative approaches to personalize each customer’s experience.
13. Contribute to ongoing improvements in the branch customer experience.
14. Support business results and overall branch experience.
15. May work at multiple branches based on market needs; work schedule may vary.
16. Follow risk and compliance policies to safeguard customer assets and privacy.
17. Stay informed about the financial marketplace, legal and regulatory environment, and uphold ethical standards.
18. Maintain current knowledge of products, practices, and trends, and incorporate into customer interactions.
19. Report suspicious activity related to money laundering.
20. Comply with legal and regulatory requirements.
21. Complete complex tasks within rules and handle escalations as needed.
22. Analyze issues and determine next steps.

Qualifications:

• Typically 2-3 years of relevant experience; post-secondary degree or equivalent preferred.
• Canada: Registration to sell investment products completed, as appropriate.
• Relevant lending qualifications and designations.
• Knowledge of personal and small business customer needs and solutions.
• Experience in financial services is an asset.
• Proficient with social media, tablets, smartphones, and online tools.
• Experience in customer service or sales with a focus on personal experience.
• Strong interpersonal, listening, problem-solving, and adaptability skills.
• Good verbal and written communication, organization, collaboration, and analytical skills.

Salary: $41,715.00 - $67,000.00

Pay Type: Salaried

Salaries vary based on location, skills, experience, education, and may include incentives and benefits. For more details, visit Total Rewards.

About Us:

At BMO, we are driven by a Purpose: Boldly Grow the Good in business and life. We aim to create positive change for our customers, communities, and employees. We support your growth with training, coaching, and development opportunities.

Visit us at BMO Careers.

BMO is an equal opportunity employer and values diversity. We consider applicants regardless of race, religion, gender, age, disability, or background. We accommodate individuals with disabilities during the application process. Contact [e-mail] for accommodations.

Note: BMO does not accept unsolicited resumes unless through approved channels.