Retail Receptionist

Colonial Group; Louisville (KY); On-site; USD 15,000 - 19,000; Full time

Job summary

Colonial Group is seeking a front desk associate in Louisville, KY to greet customers, schedule appointments, verify insurance, and maintain patient records under optometrist supervision.

Responsibilities include answering phones, collecting payments, assisting with preliminary testing, and ensuring accurate documentation. Prior optical experience is preferred; HS diploma or GED required. Must be onsite and able to work changing schedules.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience.
• Must be able to work onsite.

Responsibilities

• Greet and assist customers and schedule appointments.
• Verify insurance coverage and collect payments at the front desk.
• Answer phone, answer patients’ questions, and check them in/out.
• Maintain accurate patient records and assist with preliminary testing.
• Call for insurance preauthorization and follow up on hold authorizations.
• Maintain reception area and discuss promotions with customers.

Skills

Customer service

Scheduling

Front desk

Phone etiquette

Empathy

Education

HS diploma/GED

Job description

Summary

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.

Pay Class and Pay Rate

• Pay Class: Full Time
• Pay Rate: $10.64 - 14.10 /hr

Essential Responsibilities

• 1. Medical coding, Insurance research, and billing.
• 2. Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• 3. Perform preliminary testing data collection as directed.
• 4. Maintain complete and accurate patient records.
• 5. Call for insurance preauthorization. Follow up on hold authorizations.
• 6. Clean and maintain the reception area.
• 7. Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• 8. Maintain outside and internal Doctor Referral log for medical patients.
• 9. Offer current promotions and starting prices to customers

Experience/Education

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Mental/Physical Requirements

• Work changing schedules to meet business demands
• Work inside location
• Strong organizational skills
• Speak clearly and effectively
• Calculate and manipulate numbers/data
• Read English
• Problem solving/reasoning
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously

Training Requirements

• Cross training in all departments as needed

Essential Responsibilities related to Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

Activity and Amount of Time

• None
  Under 1/3
• 1/3 to 2/3
  Over 2/3
• Stand
  X
• Walk
  X
• Sit
  X
• Use hands to touch
  X
• Reach with Hands and Arms
  X
• Climb or balance
• Stoop, kneel, crouch, or crawl
• Talk or hear
  X

Essential Responsibilities related to Behavioral Characteristics

• Must be detail orientated and well organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to problem solve.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.