Retail Receptionist

Visionworks of America; Middletown (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

Visionworks of America in Middletown, KY is seeking a Full-Time Front Desk Associate to greet customers, verify insurance, schedule appointments and maintain accurate patient records under the Optometrist's supervision.

The role requires at least one year of optical experience, a high school diploma or GED (or equivalent), and strong computer skills. This position offers a stable daytime schedule and opportunities for growth within the practice.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Skills

Customer service

Communication

Problem solving

Data entry

Education

HS diploma, GED or equivalent

Tools

Computer skills

Job description

Summary

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.

Pay Class and Pay Rate

Pay Class:Full Time

Pay Rate:$10.64 - 14.10 /hr

Essential Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Experience/Education

One year of experience, optical preferred.

HS diploma, GED or 1-5 years of equivalent related job experience

Mental/Physical Requirements

Work changing schedules to meet business demands

Work inside location

Strong organizational skills

Speak clearly and effectively

Calculate and manipulate numbers/data

Read English

Problem solving/reasoning

Meet customer expectations

Work under stress with interruptions and deadlines

Follow procedures and instructions

Use computer effectively and view computer screen

Exhibit empathy in all interactions

Bend and stoop continuously

Reach above shoulder continuously

Training Requirements

Cross training in all departments as needed

Essential Responsibilities Related To Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to touch, handle, or feel

X

Reach with Hands and Arms

X

Climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

X

Essential Responsibilities Related To Behavioral Characteristics

Must be detail orientated and well organized.

Must be able to communicate clearly and effectively with other associates and clients.

Must be energetic and self-motivated.

Must be a team player.

Must be able to problem solve.

Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.

Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.