Retail Receptionist Part Time

Visionworks of America; Hopkinsville (KY); On-site; USD 14,000 - 18,000; Part time

Job summary

Visionworks of America in Hopkinsville, KY is seeking a part-time front desk associate to greet and assist customers, schedule appointments, verify insurance, maintain patient records, and assist with preliminary testing under the Optometrist’s supervision.

The role emphasizes accurate data entry, friendly communication, and compliance with scheduling guidelines while supporting the optometry team.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience.

Responsibilities

• Greet and assist customers; schedule appointments per scheduling guidelines.
• Answer calls, assist patients, check in/out, collect payments, and perform front desk tasks.
• Perform preliminary testing data collection under the Optometrist's supervision.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on authorizations.
• Keep the reception area clean and organized.
• Explain promotions and pricing to customers; discuss discount club benefits.

Skills

Customer service

Scheduling appointments

Insurance verification

Medical billing

Data entry

Communication

Empathy

Problem solving

Education

HS diploma or GED

Job description

Summary

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.

Pay Class and Pay Rate

Pay Class:Part Time

Pay Rate:$9.95 - 13.18 /hr

Essential Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Experience/Education

One year of experience, optical preferred.

HS diploma, GED or 1-5 years of equivalent related job experience

Mental/Physical Requirements

Work changing schedules to meet business demands

Work inside location

Strong organizational skills

Speak clearly and effectively

Calculate and manipulate numbers/data

Read English

Problem solving/reasoning

Meet customer expectations

Work under stress with interruptions and deadlines

Follow procedures and instructions

Use computer effectively and view computer screen

Exhibit empathy in all interactions

Bend and stoop continuously

Reach above shoulder continuously

Training Requirements

Cross training in all departments as needed

Essential Responsibilities Related To Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by