Retail Receptionist

Visionworks of America; Lexington (KY); On-site; USD 30,488,000 - 40,457,000; Full time

Job summary

Visionworks of America in Lexington, KY is seeking a front desk associate to greet customers, verify insurance, schedule appointments, and assist with preliminary testing under the Optometrist’s supervision.

You will maintain patient records, handle payments, perform basic data entry, and support billing and preauthorization processes while delivering friendly, efficient service in a fast-paced optical practice.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience.

Responsibilities

• Greet and assist customers; schedule appointments per Scheduling guidelines.
• Answer the phone, check patients in/out, collect payments and handle front desk tasks.
• Perform preliminary testing data collection under the Optometrist’s supervision.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on pending authorizations.
• Clean and maintain the reception area.
• Promote current promotions and pricing guidelines; discuss discount club cards.
• Maintain Doctor Referral log for medical patients and discuss starting prices with customers.

Skills

Front desk operations

Customer service

Scheduling appointments

Insurance verification

Billing

Data entry

Medical records

Preauthorization

Empathy

Communication

Education

HS diploma or GED or 1-5 years related experience

Job description

Summary

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.

Pay Class and Pay Rate

Pay Class: Full Time

Pay Rate: $10.64 - 14.10 /hr

Essential Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Experience/Education

One year of experience, optical preferred.

HS diploma, GED or 1-5 years of equivalent related job experience

Mental/Physical Requirements

• Work changing schedules to meet business demands
• Work inside location
• Strong organizational skills
• Speak clearly and effectively
• Calculate and manipulate numbers/data
• Read English
• Problem solving/reasoning
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously

Training Requirements

Cross training in all departments as needed

Essential Responsibilities Related To Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).
Activity
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Stand
X
Walk
X
Sit
X
Use hands to touch, handle, or feel
X
Reach with Hands and Arms
X
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
X

Essential Responsibilities Related To Behavioral Characteristics

• Must be detail orientated and well organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to problem solve.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.