Retail Project Support Specialist - Issue Resolution

Skill; Atlanta (GA); On-site; USD 47,000 - 52,000; Part time

Benefits offered by this job

Subsidized health plans

Vision & dental plans

Paid sick leave

Retirement matching

Job summary

Aquent Talent connects the best talent to marketing, creative, and design for temporary project support across a large retail network. This Operations Support Specialist role focuses on resolving in-store execution issues to keep projects moving forward, coordinating across internal teams and third-party partners.

The ideal candidate is organized, solutions-oriented, and comfortable handling a high volume of requests while learning new processes quickly.

Qualifications

• Experience in operations support, project coordination, issue resolution, customer support, retail operations, or a related environment.
• Strong problem-solving and critical-thinking skills with the ability to identify practical solutions quickly.
• Ability to learn project requirements, processes, and troubleshooting procedures.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Comfortable working with established procedures, training materials, issue matrices, and escalation processes.
• Strong collaboration skills with cross-functional teams and external partners.

Responsibilities

• Review and respond to project execution issues submitted by internal store teams and third-party labor partners.
• Assess each issue, determine the appropriate resolution, and take action to support timely project completion.
• Leverage established training materials, issue-resolution matrices, processes, and departmental knowledge to troubleshoot problems.
• Coordinate necessary adjustments, information, materials, or other resources required by field teams.
• Provide clear and timely communication regarding issue status, next steps, and resolution.
• Participate in training for upcoming projects to develop a strong understanding of project requirements prior to store execution.
• Identify recurring or widespread issues and escalation them to the appropriate departmental partners for further investigation and resolution.
• Track issues through completion and help minimize delays that could impact project timelines.
• Partner cross-functionally with internal stakeholders, store teams, and third-party partners to support efficient project execution.
• Maintain accuracy and attention to detail while managing multiple issues and priorities simultaneously.

Skills

Issue Resolution

Operations Support

Project Coordination

Troubleshooting

Retail Operations

Store Execution

Cross-Functional Collaboration

Escalation Management

Process Adherence

Problem Solving

Project Support

Vendor Coordination

Written & Verbal Communication

Job description

Aquent Talent connects the best talent to marketing, creative, and design for temporary project support across a large retail network. This Operations Support Specialist role focuses on resolving in-store execution issues to keep projects moving forward, coordinating across internal teams and third-party partners.

The ideal candidate is organized, solutions-oriented, and comfortable handling a high volume of requests while learning new processes quickly.