Retail & Production Lead - Inspire Teams & Guests

Krispy Kreme; Jacksonville (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities

Medical, Vision, and Dental Insurance

Employee discount

401K

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme is seeking an Assistant Manager in Jacksonville, FL to partner with the General Manager and drive a WOW customer experience. You will support shop operations, coach staff, and help develop future leaders within the store.

You will manage daily activities, maintain product knowledge and promotions, and assist with cash handling, reporting, and inventory control while ensuring a clean, safe, and welcoming environment for all guests.

Qualifications

• High school diploma or equivalent.
• Five years of experience in a job involving food service or retail industry.
• At least 2 years of management experience.
• Must be 18 years of age or over.
• Must be authorized to work in the US without sponsorship.
• Effective communication skills, both written and verbal.
• Travel Requirements: 0-10%.

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions, including cash handling, reporting, counting, and depositing revenues, and inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know their wonderfully original identities are welcomed and loved.

Skills

Leadership

Team coaching

Customer service

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Krispy Kreme is seeking an Assistant Manager in Jacksonville, FL to partner with the General Manager and drive a WOW customer experience. You will support shop operations, coach staff, and help develop future leaders within the store.

You will manage daily activities, maintain product knowledge and promotions, and assist with cash handling, reporting, and inventory control while ensuring a clean, safe, and welcoming environment for all guests.