Retail Process Improvement Coach, Great Lakes

Stellantis NV; Auburn (AL); On-site; USD 110,000 - 170,000; Full time

Job summary

Stellantis NV is seeking a Retail Process Improvement Manager to translate diagnostic outputs into dealer-specific actions and coach area sales managers across the Great Lakes region. The role focuses on building ASM capability and accountability, ensuring timely, high-quality conversations with dealers, and driving consistent performance across assigned Business Centers.

The position requires substantial travel and close collaboration with the Dealer Performance Analytics team to improve dealer

Qualifications

• Bachelors Degree is required for the role.
• 10+ years in automotive retail, field sales, or dealer consulting.
• Strong coaching instincts and ability to influence dealer principals.

Responsibilities

• Translate dealer performance analytics into dealer-specific intervention plans.
• Coach ASMs on using diagnostic outputs, scorecards, and playbooks.
• Establish and maintain a consistent ASM performance cadence with weekly coaching.
• Identify ASMs requiring additional coaching and escalate as needed.
• Support ASMs in preparing and delivering dealer-specific intervention plans.
• Attend dealer meetings to coach in the moment and ensure credible plans.
• Track dealer progress and maintain visibility on responses.
• Provide structured feedback to the Dealer Performance Analytics team.
• Flag issues for OEM action and route to the right workstream.
• Participate in governance cadence and SLT reporting inputs.

Skills

Coaching

Communication

Analytical thinking

Travel readiness

Education

Bachelor's Degree Required

Job description

Stellantis NV is seeking a Retail Process Improvement Manager to translate diagnostic outputs into dealer-specific actions and coach area sales managers across the Great Lakes region. The role focuses on building ASM capability and accountability, ensuring timely, high-quality conversations with dealers, and driving consistent performance across assigned Business Centers.

The position requires substantial travel and close collaboration with the Dealer Performance Analytics team to improve dealer