Retail Process Improvement Manager

Stellantis; Chicago (IL); On-site; USD 117,000 - 176,000; Full time

Benefits offered by this job

Company vehicle lease

Tuition reimbursement

Volunteer hours

Health & well-being coverage

Employer retirement match

Job summary

Stellantis seeks a Retail Process Improvement Manager to bridge Dealer Performance Analytics with area sales managers, translating insights into actionable, dealer-specific conversations and plans. The role emphasizes ASM capability, weekly coaching, and accountability, with travel within the Midwest BC to drive outcomes.

Ideal candidates bring extensive automotive retail experience, strong coaching instincts, and proven ability to translate data into practical dealer conversations.

Qualifications

• Bachelor's Degree required.
• 10+ years in automotive retail, field sales, or dealer consulting with influence on dealers.
• Strong coaching instincts and ability to translate data into conversations.
• Willingness to travel extensively within the assigned BC.
• Experience collaborating with ASMs and dealer-performance analytics teams.

Responsibilities

• Translate dealer performance analytics into ASM action plans.
• Coach ASMs on diagnostics, scorecards, and playbooks.
• Maintain a weekly ASM coaching cadence and dealer reviews.
• Attend dealer meetings to coach and ensure credible plans.
• Track dealer progress and report to BC leadership.
• Provide field intelligence and share best practices across the team.
• Support governance cadence and ensure VP visibility.
• Travel within the Midwest BC as required.

Skills

Coaching

Communication

Travel readiness

Data interpretation

Dealer operations understanding

Education

Bachelor's Degree

Job description

The Retail Process Improvement Manager is the primary interface between the Dealer Performance Analytics team and the area sales managers within an assigned Business Center. This role translates the diagnostic outputs, root cause findings, and intervention playbooks produced centrally into BC and dealer-specific context — working directly with ASMs to ensure they understand what the data is telling them, what action it calls for, and how to have the right conversation with their dealers. The Field Coach does not manage dealers directly. They build ASM capability and accountability — ensuring the right conversations happen at the dealer level with the right frequency, quality, and follow-through. Six Field Coaches are deployed nationally, one per Business Center.

Key Responsibilities

ASM Coaching & Enablement

• Work directly with area sales managers within the assigned BC to translate dealer performance analytics outputs into dealer-specific intervention plans
• Coach ASMs on how to use diagnostic outputs, scorecards, and playbooks in dealer conversations — building their capability over time rather than creating permanent dependency on the central team
• Establish and maintain a consistent ASM performance cadence within the BC — weekly coaching sessions, dealer review meetings, and accountability check-ins
• Identify ASMs who require additional coaching or accountability intervention and elevate to the Senior Field Intervention Lead

Dealer Intervention Execution

• Support ASMs in the preparation and delivery of dealer-specific intervention plans for assigned priority dealers within the BC
• Attend dealer meetings with ASMs for the highest-priority cases — providing coaching in the moment and ensuring the intervention plan is presented credibly and specifically
• Track dealer-level progress against agreed actions within the BC and maintain visibility on which dealers are responding and which are not

Feedback & Field Intelligence

• Serve as the primary field intelligence source for the Dealer Performance Analytics team — providing structured feedback on what is working, what is not landing with ASMs or dealers, and what market context the data may be missing
• Share BC-level best practices and successful intervention approaches with the broader Field Coach team for incorporation into playbook updates
• Flag dealer-level issues that require OEM-side action — inventory, allocation, incentives, or T3 marketing — and route them to the appropriate workstream rather than treating them as dealer accountability issues

Reporting & Governance

• Maintain accurate tracking of ASM activity, dealer engagement, and intervention progress within the BC
• Participate in the regular Dealer Performance governance cadence — BC-level reviews, program-wide check-ins, and SLT reporting inputs
• Ensure BC VP visibility on dealer performance status, priority interventions, and escalation cases within the BC

Candidate must reside within the Midwest Business Center

Salary Range is $117,000- $175,600

Basic Qualifications

• Bachelor's Degree required
• Former dealer operator, general manager, or senior dealer-facing field role — with firsthand understanding of how a dealership operates and what changes dealer behavior
• 10+ years in automotive retail, field sales, or dealer consulting — with demonstrated ability to influence dealer principals and GSMs
• Strong coaching instincts — patient, direct, and capable of building skill in others rather than doing the work for them
• Comfortable translating data outputs and analytical frameworks into practical, dealer-specific conversations without requiring analytical expertise
• High dealer and ASM credibility — this role only works if the people it is coaching respect the perspective it brings
• Execution-oriented with strong organizational skills — managing a portfolio of active dealer cases and ASM coaching relationships simultaneously
• Willingness to travel extensively within the assigned BC

Our Benefits — Designed With You In Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We Help You Plan For The Future With

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.

Company Vehicle Lease Program

Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.

Support for Your Growth and Giving Back

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

EOE / Disability / Veteran