Retail Photo Operations Assistant Manager - Titanic Museum

Magic Memories; Pigeon Forge (TN); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid training

Benefits: Medical, Dental, Vision

Opportunities for growth and promotion

Fun culture and atmosphere

Commission

Job summary

Magic Memories in Pigeon Forge, TN is hiring a Retail Photo Operations Assistant Manager to lead a high-volume souvenir photography team at the Titanic Museum.

You will greet guests, drive sales, and supervise daily operations, with training and advancement opportunities in a fast-paced, world-travel-themed environment.

This role requires leadership, guest service excellence, and the ability to work seven days a week, including evenings and holidays; experience in hospitality or retail is valued.

Qualifications

• High school diploma or GED and 1 year people management experience.
• 2 years guest service experience preferred.
• Able to meet sales targets and KPIs in a busy retail environment.
• Excellent written and verbal communication skills.

Responsibilities

• Greet guests and create Magic Memories by providing world-class service.
• Lead a retail team to achieve sales goals.
• Assist in running all operational aspects of a high-volume souvenir photography retail operation.
• Act as lead manager in the absence of the Retail Photography Manager.
• Provide floor supervision and administrative duties, ensuring focus on guest service and sales goals.
• Develop, train, and motivate staff to achieve guest service and financial results.
• Respond to guest requests, expectations, and needs.
• Interact with people from all over the world.

Skills

People management

Guest service

Sales targets

Leadership

Communication

Education

High school diploma or GED

Job description

Retail Photo Operations Assistant Manager - Titanic Museum

Job Category: Operations

Requisition Number: RETAI004075

• Full-Time

Locations

Showing 1 location

Description

We Make People Smile

Picture yourself working at Magic Memories in a rewarding, fast-paced environment based in Pigeon Forge, TN. We are actively hiring for a Retail Photo Operations Assistant Manager in an exciting and dynamic atmosphere located at our iconic attraction Titanic Museum!

What’s in it for you?

• Starting rate $17.50/hr
• Commission, 401K, and/or Medical, Dental, and Vision benefits
• Opportunity for growth and advancement!
• Fun culture and atmosphere!
• Paid training $$

Schedule/Shifts:

**Hiring Immediately**

• Shifts available any day(s) of the week/weekend during operating hours

As an Assistant Retail Photo Manager:

• You will greet guests and create Magic Memories by providing world-class service.

You will assist in leading a retail team to achieve sales goals.

Assist with running all operational aspects of a high-volume souvenir photography retail operation.

Act as lead manager in the absence of the Retail Photography Manager.

Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals.

Develop, train, and motivate staff to achieve desired guest service and financial results.

You will ensure excellent customer service by responding to guest requests, expectations, and needs.

You will have the opportunity to meet and interact with people from all over the world.

• Take photos and provide guests with a memorable experience and souvenirs to take back home and share!
• Learn how to capture, and create memories that make people SMILE!

Requirements and other details:

• High school diploma or general education degree (GED). 1-year people management experience and/or training, or equivalent combination of education and experience.
• 2 years previous guest service experience preferred, but not required, within the hospitality, food, and beverage, or retail industries.
• Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management.
• Ability and drive to assist in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment.
• Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
• Professional communication skills and appearance.
• Ability to support operations 7-days a week, including weekends, evenings, and holidays – it’s tourism after all!
• Experience in digital photography a plus, but not required.
• Background check

Job Type: Full Time

Classification: NON-EXEMPT

At Magic Memories you will be a part of a retail team that will capture fun, interactive moments of guests at diverse attractions. These are published via both print and digital formats into storytelling products and then sold to our guests.

We offer a fun job with great opportunities to expand your retail and leadership experience with a company that encourages growth and advancement! We offer competitive wages and incentives too!

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered retail professionals with great opportunities that encourage growth and advancement in our expanding enterprise.

EQUAL EMPLOYMENT OPPORTUNITY– Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.

Qualifications

Experience

Required

1 year:

Retail/Hospitality Management

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.