Retail Pet Care Experience Leader

PetSmart Store Support Group, Inc.; Falls Church (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart Store Support Group, Inc. is seeking a Retail Customer Service Lead (Key Holder) in Falls Church, Virginia. This role involves providing exceptional service to pet parents while leading associates in their development and maintaining store standards.

The ideal candidate has extensive retail experience, preferably in a leadership role, and possesses strong communication and organizational skills. Join PetSmart to make a meaningful impact every day!

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for pet parent experience and outcomes.
• Maintains store standards and leads a culture of empowerment.

Skills

Customer service

Leadership

Communication

Organizational skills

Education

2+ years of retail experience

Tools

Computer applications

Job description

PetSmart Store Support Group, Inc. is seeking a Retail Customer Service Lead (Key Holder) in Falls Church, Virginia. This role involves providing exceptional service to pet parents while leading associates in their development and maintaining store standards.

The ideal candidate has extensive retail experience, preferably in a leadership role, and possesses strong communication and organizational skills. Join PetSmart to make a meaningful impact every day!