Retail Pet Care Experience Leader

PetSmart Store Support Group, Inc.; Fairfield (CA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Tuition Assistance

Job summary

PetSmart Store Support Group, Inc. is looking for a Retail Customer Service Lead (Key Holder) in California. This role includes providing exceptional customer service and leading associates while maintaining store standards.

Responsibilities include driving store performance, facilitating associate development, and ensuring a safe environment. The ideal candidate has 2+ years of retail experience, preferred leadership skills, and the ability to work flexible hours.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required with flexible scheduling.

Responsibilities

• Drive pet parent experience strategies and achieve targeted results.
• Facilitate associate development through training and mentoring.
• Manage store cleanliness and safety standards.

Skills

Retail experience

Leadership experience

Communication skills

Organizational skills

Job description

PetSmart Store Support Group, Inc. is looking for a Retail Customer Service Lead (Key Holder) in California. This role includes providing exceptional customer service and leading associates while maintaining store standards.

Responsibilities include driving store performance, facilitating associate development, and ensuring a safe environment. The ideal candidate has 2+ years of retail experience, preferred leadership skills, and the ability to work flexible hours.