Retail Pet Care Experience Leader

PetSmart Store Support Group, Inc.; Clearwater (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart Store Support Group, Inc. is looking for a Retail Customer Service Lead (Key Holder) in Clearwater, Florida. This role focuses on delivering exceptional service to pet parents while ensuring store operations align with company goals. You'll lead and mentor associates, oversee store cleanliness, and drive customer engagement through various initiatives.

If you're passionate about pets and customer service, this role offers a unique opportunity to create meaningful experiences and grow your career in retail.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Promotes and coordinates store events and marketing.
• Responsible for pet parent experience across all interactions.

Skills

Customer-focused retail experience

Leadership experience

Strong written and verbal communication skills

Organizational skills

Ability to react under pressure

Education

2+ years of retail experience

Tools

Computer applications proficiency

Job description

PetSmart Store Support Group, Inc. is looking for a Retail Customer Service Lead (Key Holder) in Clearwater, Florida. This role focuses on delivering exceptional service to pet parents while ensuring store operations align with company goals. You'll lead and mentor associates, oversee store cleanliness, and drive customer engagement through various initiatives.

If you're passionate about pets and customer service, this role offers a unique opportunity to create meaningful experiences and grow your career in retail.